I can see the wireless network, but I can't connect – what's wrong?

In the first instance, you can try:

• Removing (forgetting) the wireless network from your devices (cell phones and or laptops) you will find this under WiFi settings, scan, connect and put in your password again.
• Turning your WiFi off and on again
• Rebooting your device

It’s possible that your location may be causing interference with the WiFi signal – try moving to another location to attempt to connect to the service.

Some smartphone roaming client apps may interfere with connectivity on our network – try uninstalling/deleting the app and rebooting your device before attempting to connect again.